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FREQUENTLY ASKED QUESTIONS

  • WE ROAST YOUR COFFEE TO ORDER. FRESH ROASTED 100% OF THE TIME.

  • WE SOURCE FROM EVERY CORNER OF THE GLOBE. WE CONSISTENTLY SEARCH FOR THE BEST COFFEE IN THE WORLD.

  • AT COBRAS COFFEE, WE PRIDE OURSELVES ON PROVIDING THE FRESHEST ROASTED COFFEE TO OUR CUSTOMERS. TO ENSURE OPTIMAL FRESHNESS AND QUALITY, ALL STANDARD ORDERS WILL BE FULFILLED EVERY TUESDAY AT 10:00 AM CENTRAL STANDARD TIME. OUR COFFEE IS ROASTED FRESH TO ORDER, GUARANTEEING YOU THE BEST TASTE AND AROMA.

     

    ORDER FULFILLMENT SCHEDULE:
    - FULFILLMENT DAY: EVERY TUESDAY
    - TIME: 10:00 AM CST

     

    SPECIAL ORDERS:
    FOR ANY SPECIAL ORDERS, PLEASE REACH OUT TO OUR CUSTOMER SERVICE TEAM AT SUPPORT@COBRASCOFFEE.COM. WE ARE HAPPY TO ACCOMMODATE UNIQUE REQUESTS AND PROVIDE PERSONALIZED SERVICE.

     

    ROASTING AND SHIPPING:
    ROASTING TIME: PLEASE ALLOW 1-2 BUSINESS DAYS FOR YOUR COFFEE TO BE FRESHLY ROASTED.
    SHIPPING: ADDITIONAL TIME IS REQUIRED FOR SHIPPING. DELIVERY TIMES MAY VARY BASED ON YOUR LOCATION AND THE CHOSEN SHIPPING METHOD.

     

    THANK YOU FOR CHOOSING COBRAS COFFEE. WE ARE COMMITTED TO DELIVERING THE FRESHEST, HIGHEST QUALITY COFFEE RIGHT TO YOUR DOOR.

     

    FOR ANY INQUIRIES OR ASSISTANCE, PLEASE DO NOT HESITATE TO CONTACT US AT SUPPORT@COBRASCOFFEE.COM.

  • YES! SHOULD YOU HAVE ANY QUESTIONS RELATED TO GLOBAL ORDERS, PLEASE CONTACT OUR TEAM AT SUPPORT@COBRASCOFFEE.COM

     

    PLEASE NOTE, THE RECIPIENT OF THE INTERNATIONAL ORDER WILL BE RESPONSIBLE TO PAY ANY APPLICABLE IMPORT TARIFFS OR FEES AS DEEMED NECESSARY BY THE SHIPPING PROVIDER.

  • We offer free shipping on all coffee products, including 12oz bags and coffee pods, with no minimum purchase required.

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    For apparel and merchandise, free shipping is available on orders of $75 or more. If your cart includes both coffee and apparel, shipping will only apply to the apparel unless your total reaches the free shipping threshold.

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    If you have any questions about shipping or need assistance with your order, feel free to reach out to support@cobrascoffee.com 

  • TRACKING NUMBERS ORIGINATE WHEN WE CREATE SHIPPING LABELS. OCCASIONALLY, DELIVERY OF THE ORDER MIGHT BE DELAYED WHILE BEING PROCESSED BY EITHER USPS OR FEDEX. PLEASE ALLOW AT LEAST 7 DAYS FOR THE TRACKING TO UPDATE BEFORE CONTACTING OUR SUPPORT TEAM.

  • WE BELIEVE IN A WORLD WITHOUT BORING COFFEE. DOMINATE WITH THE UNDISPUTED KING OF BOLD COFFEE. COBRAS COFFEE…

     

    WHILE WE CANNOT ACCEPT RETURNS ON COFFEE ITSELF DUE TO ITS PERISHABLE NATURE, WE STAND BY OUR PRODUCTS. IF THERE WAS AN ERROR WITH YOUR ORDER OR YOU'RE DISSATISFIED WITH THE QUALITY, OUR CUSTOMER SUPPORT TEAM IS HERE TO HELP. PLEASE CONTACT US AT SUPPORT@COBRASCOFFEE.COM WITHIN 7 DAYS OF YOUR PURCHASE TO RESOLVE ANY ERRORS OR DISSATISFACTION.

     

    FOR NON-COFFEE ITEMS, WE OFFER ASSISTANCE IF YOU'RE UNSATISFIED WITH YOUR ORDER. CONTACT OUR CUSTOMER SUPPORT TEAM AT SUPPORT@COBRASCOFFEE.COM WITHIN 7 DAYS OF YOUR PURCHASE. WE CANNOT ACCEPT RETURNS ON ITEMS THAT HAVE COME INTO CONTACT WITH PERISHABLE GOODS, SUCH AS GRINDERS, KETTLES, OR OTHER BREW-ORIENTED PRODUCTS. HOWEVER, WE ARE MORE THAN HAPPY TO EXCHANGE APPAREL PRODUCTS OR PROVIDE STORE CREDIT FOR YOUR NEXT PURCHASE.

  • UNFORTUNATELY, NO. WE APOLOGIZE FOR ANY INCONVENIENCE THIS MAY HAVE CAUSED, BUT WE ARE UNABLE TO ACCOMMODATE MODIFICATIONS OR CANCELLATIONS.

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